Pintech Electronic Percussion

THIS TESTIMONIAL IS SO UNBELIEVABLE THAT IT JUST DESERVES TO REMAIN AT THE TOP OF THE PAGE BECAUSE EVEN WE WHO KNOW THE QUALITY OF OUR DRUMS TOTALLY DID NOT SEE THIS ONE COMING! OH, DON'T TRY THIS AT HOME!

June 21, 2004
So we've all heard testimonials about various products and even I find it hard to believe most of them. But here's one for you guys that I swear on anything is true.

I play in a local cover band her in Savannah. We play parties and bars, we all have day jobs this is just a hobby kind of thing. Well this past Saturday night we played a local bar up the street from where we practice, so a short drive. I play the concert cast kit with the Roland brain, I love it, it's incredible and I can't say enough about it. So on short drives I break down as little as possible, so I just unplug a few things and set the entire rack in the back of my truck. So after our gig Saturday night me and the bass player are headed back to the practice space (he's behind me in his car) when I hear a weird kinda woooosh sound. I look in my rear-view mirror and see the silhouette of my drum kit in his head lights, flying through the air. That's right the entire drum kit flipped out of my car, I thing the wind caught the cymbals and just lifted it out of the truck. (Insert redneck in truck joke here) But any way the kit hit the ground and slid down the road a bit, my bass player said he saw sparks coming from the kit as it was sliding. Needless to say I was freaking out. So I jump out of the truck and ran back to the kit. The kit was really scratched up, and a couple of the boom stand arms had broken off, the worst of the damage was to one 10" cymbal I use as a splash up front all the rubber padding had been pulled off. So I'm convinced I'll be buying a new kit soon, BUT I took the kit back and set it all up and the AMAZING THING IS EVERYTHING WORKED. Even the 10" that was so scratched up worked fine.

So not that I wasn't sold on Pintech drums before but come on, if you can throw them out of the back of your truck at 50MPH and they still sound awesome, you can't do any better than that!!!!
Rock ON!

I just wanted to tell you I got the cowbell and It is just what I needed. Thank you very much! It fits just where I wanted. You did a great job.

Hi there Lorrie,
Just wanted to let you know that I received the replacement triggers here today and they worked great! Sensitivity is back to normal, the cymbal is really good.
Thanks again for the great support, Pintech really sets the standard for it!
Regards,
Fabio

Thank You Too Lorrie,
I wouldn't have ever found you guys if it wasn't for a friend of mine that I help write music with that lives in Memphis, TN....
he has an older version of the same bass drum I have, his has that older white protector pad, and uses it with a trapkat like I am doing also...
I always like the midi response he was getting with his Concertcast Bass drum... :-) triggering the software into cubase as a VSTi, and then it sounds like we're using real drums but actually better I think.. maybe a real drummer might not? but I am loving it...
take care, and thanks again for your support...
Mark M......

Thanks Again,
just wanted to let ya know that your recommendation of the adhesive spray worked and I am able to play the drum at least :-)
will call ya back if I run into any trouble when I get the new stuff...
you guys and gals are great... thanks so much.... it's nice to have someone you can talk to on the phones to get the right info and resolve problems with the gear these days it's unheard of...
usually you end up in endless loops with a voicemail system till your ready to pull your hair out and end up screaming and throwing the phone down.... :-)
I wish I had the funds to buy a full set of your drums and get the real feel of a kit... but not possible at this time....
I am still using my old trapkat and using the Concertcast Bass Drum to trigger my bass drum, and a hat pedal for the hats trigger... and all other drums samples played off the trapkat... works well but it's not like being behind a kit...
as I mentioned to ya on the phone, I am not a drummer, but trying to learn myself with the trapkat and all the drum software out there now...
It's a lot of fun, and I don't have to worry about using mic's to get the sound like in the old days of my Tascam 8 track reel to reel machine...???
take care, and I sure appreciate your personal support and knowledge of your products...
Mark Mortensen....

February 23, 2010
hey lorrie-i wanted to drop you a line and thank you for the great job that you did on my ludwig conversion kit.they play and sound amazing.i really love em.tell everbody i said thanks,keep up the great work.i will give you a call when i am ready to ship out the premeir kit for conversion.love you guys.thanks-jack ripper(deadreddy).

I have just finished playing with the rebuilt hats and wow! What a
difference! I thought the previous version was the closest thing to real
hats but these are the absolute best electronic drum hats i have ever
played. There's no lag and they pick up every open and close on fast stuff
FANTASTIC!!!! Thank you so much.
Regards
Dan

January 20,2010
Just a little shout to Lorrie over there at Pintech.. When i first ordered my set of cymbals from Pintech, i didn't realize they were located so close to my home town. I was in a hurry, ordered them express, paid the extra amount and waited. The next day she calls me to let me know she changed the shipping and explained why. Not many companies do that sort of thing.
The other day i ordered a repair kit thinking since i was kind of hard on the cymbals i should pay for it. She immediately refunded the cost and sent an extra one. Now i have two coming that are actually a little heavier duty than the original. All i can say is wow! Best service i've gotten from anyone in a long time! Thanks again Lorrie, i will definitely look to you guys first whenever i need electronic drum parts, kits, etc... Rock on!!

January 19, 2010
WOW, you guys did it again! I received my new 1300RYC Visulite hi-hats yesterday and they are fantastic. I just pulled my hi-hat stand out of the closet (I have not used my acoustic set in over 4 years), set the new hi-hats on the stand, plugged in the wires I used for the old set up and started to play. No module adjustment was necessary! Right away I was more comfortable with the solid feel. This natural movement allows me to play faster with less effort. In our band (Red Hot Smokin' Aces)I do a lot of fast eighth notes, sixteenth notes and triplets. I never complained about the single cymbal hi-hat system as I was well used to it, but the slight movement tended to slow the stick response. The Visulite 1300 RYC set up is rock solid and fast, fast, fast. I also noticed a couple of functions natural to the hi-hat that were lacking in my single cymbal set up like the ability to "splash" the hats at the top of the foot stroke. Very cool when you need it. Thank you Pintech for coming through with yet another cool product. Just love you guys-drumslinger dave

January 5, 2010
I received the replacement foam today and the pedal works great! I'm a HUGE Pintech fan! Thanks for all your help and

December 30, 2009
Lorrie ... you are SO helpful! I'll try this tonight. I want you to know that I can't remember EVER receiving such great support from any other company I've needed to contact for assistance. I'm thrilled that you've already responded so early this morning and I am quickly becoming the biggest Pintech fan you've ever had! :) Your products are fantastic, your website is great/user-friendly and your support is out of this world.

December 24, 2009
Hey Lorrie. Thank you for the attachments and info! i got my hat up and running and they sound awesome. i would have been lost without the info, thanks again! - Mike

thats terriffic...its so refreshing to see a company stand behind
their lifetime warranty claims...thank you!
Eric

Thanks Lorrie. I like how Pintech stands behind the products. Such a rare gem these days.

Thanks, It is so good to have a company that will listen. I cannot get anywhere with Rxx, Yxx or Axx. I can't even find a human being working for them that will answer a question. Everything is all computer recordings and programs. I took my newly wrapped all chrome set to a local club last week (we usually play casinos) and thought I would receive a few compliments on how beautiful it was. All that people talked about was the rubber dukkie! LOL-d

December 14, 2009
Hi to everyone in the Pintech world. I just used the Pintech cymbal repair kits to repair my two Visulite 14" choke-able dual zone cymbals. It was a very good experience!First let me say that the cymbals are the best electronic cymbals out there. I just love the way they feel and respond. Our band has logged over 800 stage hours this year and, along with another 3-400 personal rehearsal hours, my Visulites have held up very well. the connecting cords on both of my crash cymbals acquired intermittent shorts. That is they worked some times and didn't work some times. I believe this was from the constant swinging motion. (Our guitar player went through 3 guitar cords this year. Electrical stuff just needs maintenance). The first cymbal repair took about 35 minutes going slow and being careful. The second one took eight minutes. The results were great. This is a true musician friendly, field repairable product, easily done on break in-between shows with a screw driver and a pair of scissors. One thing that made it quick was ordering the replacement rubber strike pads so that I could just rip the old pads off. Thank again to Lorrie for shipping the products right away and the whole gang for making good products.

I would like to thank Pintech USA for their fantastic customer service! It is some of the best I have received from any company. The high quality standards you hold of yourself and the dedication you have towards your customers is truly evident and goes a long way. Between that and the excellent products you offer, I plan to be a Pintech customer for a long time coming.
Sincerely,
Menashe Garber

December 1, 2009
Hi Lorrie,
You ROCK!
Got my HH yesterday and it is not only still gorgeous but really efficient too.
Now all I have to do is get thaT dxx left foot disassociated a bit more.
Thanks for the great customer experience.
Barb

December 1, 2009
Talk about GREAT customer support, even though I delayed this a day or two, Lorrie got my HH upgraded and back to me before I even missed it.

We don't always see the solutions here, as the discussion goes offline, but just want to tell everyone that Lorrie will take care of you, if humanly possible.

Thank you again Lorrie for the great customer experience and thank you Pintech for the great VisuLite cymbals.

This customer/endorsee sent us this letter to show what he had to deal with before he decided to go ahead and have us convert a kit for him. Since he is also praising us for our customer support we felt the need to post it.

Rxxxxxx,
Thanks for getting back to me. First, it's not the first email you have got from me.
I know you don't deal with the public, I ordered the set from Musicians Friend in early May. The ship dates have been pushed back till who knows now, it changes daily. I had some questions about some details that were left out or not ironed out yet. The nice folks at MF answered what they could, but then I had to try to get some answers from you guys.
That took months of calls and emails to you. I barely got a response at all. Not very encouraging to a prospective client.
I had some simple questions I wanted answers to. Knowing you are all busy as I am too, I thought a week or so would be the time, but nothing till some 4-5 more are sent, then a short terse reply and no answers.
I have been an endorser of many fine companies including Paiste, Aquarian, Gibraltor and SilverFox sticks.
Never said I wanted anything free, just a couple concerns. Now, onto the drums, I know you don't make electric drums, if you had read my email, it says, "you make drums, and you make triggers" what is the problem?
I had a set done in a week, and it offers two zones on all the toms and snare.
I went online and bought a set of birch drums and sent them to Pintech and they sent them to me in a week.
With new mesh heads top and bottom, spare triggers for every drum and cables. All this cost me xxxx shipped.

This set plays fantastic, I have played all the top sets from Roland and Yamaha.

I have wasted many months and talked up the xxxxxxdrums, then it got obvious I was not going to get them this year.
Pintech is a small company, but the customer support is with out peer.
I call, I get Lorrie on the phone I get what I need, very pleasant and professional.
I am now a Keyman endorser and I have been with them for over ten years as a user.

Rxxxxx, I wish you well with the new line, but asking drummers to now buy new XLR cables and mesh heads along with all single zone drums is not even close to a winner in my opinion.
I write reviews and was asked to do so months ago when I mentioned the new xxxxdrums, now I can only write what I gleaned from so many futile emails to you guys.
My review now will be my experience with Pintech and OSP drums, both of whom treated me as a person and were more than helpful.
Best wishes and have a nice holiday,

November 16, 2009
The package is on the way to you. I wanted to tell you that I was really impressed that you answered the phone yourself. It was amazing to hear a person instead of a computer! I was stunned. I also want to say that this is a great program and you guys make excellent products and your support is top-notch. I was pressed for time when I called and I wanted to let you know that.
M Shock

November 11, 2009
So, the Red Hot Smokin' Aces settled into one of the biggest Nevada casinos this week for a 6 day gig. I have to use the house drum kit, a TD-20 full six piece. After the first set I had to go to the car and bring in my Visulite cymbals. The Rolands felt like playing on rubber covered cardboard. Two of the house cymbals had triggering problems. I just love my Pintech Visulites. They work and look good. My 16th notes just sail across the surface. Thanks again for a product that is above the others.

Lori,
Just wanted to let you know I received my Visulite cymbals and I'm very very pleased.
I should be sending my trade-ins out first of the week.
Much Thanks !!!
Eric Montgomery

Hello Lorrie - Thanks again for the tubular pads. They work great and are perfect for Adam's setup on stage. Here is a photo of Adam for your website and you can link it to http://www.afireinside.net/

In response to the new custom logo drum stick holder
Hey Lorrie -
I've got to say that I LOVE the stick holder. I've just gotta find a way to make it light up or something... I'm the only person that can see it enough to appreciate it! :) And much thanks for the keychain. It went right onto my keys. Now I can never claim to be without a drum key again.
Thanks a lot Lorrie... as always, you ROCK!
-Scott

August 8, 2009
This will be convenient for me as I am selling my (3) Roland pads on ebay now and I will have that money in my Paypal account early next week. All pintech from now on! Your service has been exceptional. I see from the testimonials on your website that your are used to hearing that. Great work!

Actually, we love to hear it as it verifies that we are doing our job and keeping our customers happy! Gives us the incentive to continue on!

July 31, 2009
That's brilliant thanks Lorrie,

I really am amazed at how helpful and accommodating you've been. It's good to see great customer care alive and well at Pintech!

Many thanks,
Matt

I love my Pintech drums because that’s exactly what they are, my unique set. The guys at Pintech have worked hand in hand helping me build my set to meet my drumming needs and personality. No other manufacturer was able to provide that level of personal service.

The Pintech system of Triggers, Pads, Cymbals and Rack system has held up well under both studio and road conditions. The possibilities are endless depending on the drum module you choose to employ. As a drummer for over 30 years I personally recommend Pintech because of the quality, dependability, personal service and support they provide. If you want to be the best then play the best, Pintech.
Steve Ferguson Serve247

April 21, 2009

Jeffery here about Pintech, man what can i say except many many thanks to Lorrie L and staff at Pintech. I've been using Pintech products since 2004 live and in the studio. I've been a weekend warrior and beat the crap out of the pintech pads. If something has worn out like triggers or mesh heads, it's just a phone call to you guys and i don't get charged a fricken arm and leg for replacement parts or mesh heads like R*****. I've been using the Alesis USB trigger interface W/BFD Lite, the concertcast pads and self made trigger cymbals, it's been awsome and the pads work well with the interface with adjustments, they work well with any module. The concert cast pads are built like tanks, you can replace triggers and heads yourself with no problems. I can't say enough good things about your staff and help over the years and kudos to Lorrie for putting up with me, we did have some shipping problems, but all was resolved. American made American played, buy American. Yeeah R***** keeps coming out with new E stuff, who cares, i would check into Pintech first, better customer service, replacement parts at a lower cost, rock solid pads, i don't think i have to say anymore. Thank you Pintech, you ladies and gents freakin Rock. Jeffery Urvalic 2009

Just wanted to let you know I got the triggers last Wednesday, installed them and they work perfectly. I'd also like to thank you for being so helpful. It seems that good customer service and nice people are the exception rather than the rule these days. So thanks!

We are currently in the studio recording our debut album and we are using PINTECH Triggers to help get the job done.

Jan 27, 2009
Larry Washington uses Pintech on the Power Million Millionaire Game Show

Quote;When it comes to live performance & triggering Important sounds. Larry uses Pintech.. Quick Response, And size does it for me I'm able to place the rods strategically around my drum kit

Just wanted to say that speaking to you today was a 110% pleasure! In todays fast-paced world, it is SO amazing and refreshing to do business with a company that truly cares about each and every one of their customers and giving them the individual consideration they deserve. I love you guys. I am a Pintech customer for life, and was from the first purchase I made. Your products are consistently high quality, and there is no doubt that you provide the best customer service and product guarantee in the electronic drums industry. Keep doing what you do best! Cheers,

December 2, 2008
     Two years ago I moved into an apartment and knew that there was no way I could continue to play my acoustic drum set without causing an angry mob of neighbors to come after me. So I looked around at a lot of different electronic drum kits and I did not like how small most of them were. After doing some research on the web I came across Pintech and discovered that they could convert my acoustic kit to be electric. I was very excited because this meant that I could keep the feel of an acoustic kit but have the silence of an electric kit. Converting my kit was the best decision I had ever made because my roommates were happy, my neighbors were happy, and I was happy.

   I have since moved out of that apartment and into a house but I still love my Pintech kit. It's so awesome to be able to control the volume of my drums to where I can have them as loud or as quiet as I want. I am now expanding my kit to have an extra bass drum and floor tom, and of course I'm sending them to Pintech to be converted.

   I also must add that Pintech has some of the best customer service I have ever encountered.

-Markiesha Warren-

December 2, 2008
Hey Lorrie, Once again I'd like to say THANKS!! for the deal on the replacement mesh heads. YOU ARE SO GREAT TO WORK WITH. I've been playing Pintech Drums for over six years and I must say they have been the greatest. I play almost every night and gig every week and just do not have any problems. I think the best thing is that you guy's have always been there for me. That really counts alot. Take care and THANKS.

October 28, 2008
Way to go! I like that you encourage recycling your products with a trade up option. Not only is it a good deal for the customer, but you then take responsibility for your products - after they've been sold. I think McDonald's should be charged for every piece of litter with their logo on it.. but that's another story.

I really am glad to see companies not just 'fire and forget' their products.
Ghostman

October 6, 2008
Just to let you know the drums are working out great. We played two shows this weekend as well as shows for each weekend since the first week of Sept and all of the pads performed flawlessly, especially the e-Gig kicks. I'm actually using a 30 year old Tama Camco bass pedal on the e-Gig...I've had the pedal since I was 8.

I get lots of compliments on my setup...Pintech all the way!!!

Jeff

September 21, 2008
an update.....After adding the mesh snare and toms I added more Pintech gear to my TD-3. A 8" Gig mesh kick pad was the first thing. I changed the trigger type on the module and loosened the head a bit and it was fine. It works well, doesn't walk. I then added a 14" Visulite crash. My TD-3 was a much nicer set up now.
Then came the big upgrade, a Gibraltar rack, a TD-12 module then new cymbals. I got the 18" 3-way triggering Visulite ride as well as the Visulite hi-hats. It's a quantum leap over what I started with. It's a full sized kit now. The Visulite hi-hats are so much more realistic. I never liked the Roland ride with that sideways way of triggering the bell sound.
I sold the TD-3 to someone I work with. He's interested in getting a Dingbat. That's what started me with Pintech. I've got a great kit now and saved quite a bit of money by going with the Pintech gear, great gear, great prices and excellent tech support from Brian and Ron.
I highly recommend Pintech gear. Anyone considering it should take the plunge. I took a bit of a leap of faith on the drums and cymbals as I couldn't try them before I bought them. Buy them, you'll love them.
Kudos on the new website and Brian's videos. I still have a couple of inputs to use on the TD-12, so one of these
days I'll be getting even more Pintech stuff.Michael Brady

I purchased a complete set of Pintech electric drums about 18 months ago. They have out preformed all other kit drums I have played. These Pintech drums have a “studio sound” which I have not been able to achieve before. After 40 years playing, I have at last found the perfect blended sound necessary in my multiple music genre. The technological assistance given by Ron has been exceptional when any problem has arisen in programming the Roland TD-20 computer. Any programming problem is quickly resolved with a phone call. Lorrie, the first line information consultant when anyone calls the home office, has been a pleasure to consult with. Would I make the same purchase again???.... Without a doubt ...YES!

August 23,2008
Hope all is great out your way . Just wanted to drop in say that Pintech E-gig kit is still working great , and I have a few drummers coming out in the next few weeks to check our demonstration kit out . We'll see how things go , but I can say all the gear on the kit still works like new months & months after its arrival out here . It's great to see quality products like this out there for e-drummers so keep up the great work everyone over at Pintech :)
Sam

August 22, 2008
Name is Don
I have 4 hotlids from you (and they work perfectly on my DTXTREME IIs) but I have a sliding issue if I tilt my drums at an angle. Other than that issue, NO COMPLAINTS. They are awesome!! So, if you can send me however many of the new style clips you can , then hopefully that will help fix the sliding issue. I am surprised that no one else has that problem. I would be interested in knowing what they do to resolve that issue (unless they don't sit them on top of an acoustic set and just use the hotlids mounted on a stand)
Thanks
Don

August 21, 2008
Hi Lorrie -
Just wanted to drop a quick note to say the new cymbals arrived on Tuesday & they are great! I shipped the retro cymbals ( 3 PC's and Zenbal HH's) back yesterday.
Thanks,
Scott

August 20, 2008
YOU ARE THE BEST!!! You saved my but on this one. The Hart cymbal that it will replace is very intermittent now and it's an important cymbal in the kit.
Thanks again!
bob

August 8, 2008
Lorrie,
As usual, service timely and excellent. I love doing business with you guys. Thanks Again. Talk to you soon.
David

August 5, 2008
HI Lorrie,
I followed the instructions and registered an account on your new website. Please let me know if I did it right and send me the gift certificate.
The email below does not say who I should send my feedback to so I'll give it to you.
Given the choice between great products or a great website, I'm glad Pintech errs on the side of great products. What makes your site difficult for consumers is that someone has to know your product line in order to be able to navigate the site. I don't know what "series" kick drum I want. But if you show me a page with pictures of all of the kick drums you offer with prices underneath them I'll click on the ones I'm interested in finding out more about and I'll probably buy one. The only reason why I purchased from your site in the past was because of desperation. The new site doesn't improve navigation. It just looks busier and more confusing. I'm saying this not as a developer who develops shopping carts and paypal integration for online retailers but as a consumer who loves shopping online. I'll gladly choose no sales tax, free shipping and delivery of large packages to my door over paying sales tax and taxi cab fares to shop at Guitar Center or Sam Ash here in NYC.
If you're going to make only one change, show pictures of the products, not people using them or the series logo. If you're going to make a second change then show the prices under or next to the pictures. You can organize the pictures by series on a page but don't force me to pick which series before I the the pictures and prices.
(AS PER YOUR SUGGESTION THE CART HAS NOW BEEN CHANGED WITH YOU SUGGESTED CHANGES AS SEVERAL MADE THE SAME SUGGESTION)
Help me shop:
I want something like the E-Cocktail Kit (734797102578) kit but with the Gig KD (734797101793) drum instead of the K-3 Ergokick. Actually I don't need any of the tubular pads. I'll also want a second cymbal arm for a Roland cymbal that I already own. Lastly, I'd like to upgrade the single zone crash to a dual zone ride with bell. I like that the system is small enough for me to use in my 1 bedroom NYC apartment.
Thanks,
Doron

July 24, 2008
hi Lorrie hope this helps i really appreciate your great customer service you are awsome

June 13, 2008
E-Gig Kit
You guys really deserve a "hats off" for the E-Gig kit. We're recording our next record totally digital, and the E-Gig is the perfect way to go for our drums. It handles the BFD2 environment perfectly, with clarity and precision. We expanded the kit with a dual-zone ride and another small cymbal for an effects splash. For the cost and the quality of your gear, we're really excited to have found you guys! Keep up the great work!
Andrew Mitchell
Sixpin

May 21, 2008
Lorrie,
Thanks for taking the time with me today. I appriciate the personal touch the Pintech provides and of course I love the product.
James Steele

May 21, 2008
I recently bought a Pintech DIngbat from Brian of Hope Drums. I
hooked it up, it worked right away, no muss, fuss or bother. I
hooked it up to my RolandTD-3. It works great, it's so nice to be
able to add another sound, cowbell, another cymbal etc. It's a great
little product.
Today UPS delivered my new 12" Pintech snare, a 12" tom and two 10"
toms. I ordered these from Brian again. Again, hooked them up, no
muss, fuss, bother and they just about worked. At first I couldn't
get any rim shots on the snare, but later noticed that the jack
wasn't quite all the way into the drum. After fully connecting the
snare, it worked just fine. The snare works just fine, it's nice to
have a bigger one. I don't notice a huge difference between the
Pintech and the Roland PDX-8. THe Pintech is just as responsive. I
saw a review somewhere (Musician's Friend maybe) and that reviewer
thought the Roland was a little better.
The big difference is in the toms. The mesh heads are SO much better
than the rubber pads on the Roland PD-8s. The mesh heads are so much
more responsive. The toms sounds are much better with the Pintechs.

You have a real gem in Brian. I've e-mailed him and he has been most
helpful in helping me decide what to get. I'll be dealing with him
more in the future. I want to get a mesh kick drum. I also want to
upgrade the cymbals someday too. Maybe someday I'll get a better
module.
So far I couldn't be happier with your gear.
Michael Brady

May 6, 2008
To Whom It May Concern :

                        "MADE IN THE U.S.A." ! GOD BLESS PINTECH ! I recently purchased a Pintech E-Gig Set 2nd hand from Ebay for my daughter. Your Instructions for the Frame set up Online was a God Send ! It has the PINTECH EZ Module .. which I want to Upgrade.   I also would like to add an additional TOM, since it only has 2 right now. ALSO .. I'll be needing an Amplifier as well. Could you please send me some type of list of products that you have that I need to Upgrade this set ? I'll Not Only Need the Amp, Tom, Module .. But the Wires and Hooks or whatever go with them. Since I can Only Upgrade slowly (1 at a time) .. Do you suggest the Module Switch .. the 3rd TOM or AMP First. I'm looking forward to working with you to Upgrade this GREAT Quality "AMERICAN MADE" Product. Please e-mail me at my Personal mail which is ... since I hardly ever use the AOL Mail. Thanks A lot .. Cindy
I'm a very smart and savvy visionary (i know that's not very modest but i know what i know) and I see "ANY" company that has QUALITY Products like PINTECH could really "Play Up" MADE IN THE USA .. TO IMPROVE YOUR SALES ! I'm only sharing this with you since I see that your the GM of PINTECH (Good for You .. by the way). There are still "ALOT" of us out here (I'd guesstimate in the Hundreds of Thousands, at Least) who would let the "MADE IN THE USA" be the deciding factor when trying to decide between PINTECH or some other Foreign brand. It was MY deciding Factor .. I Almost bought a New Name Brand called "BORGI" until I found out that they are 100% MADE IN CHINA !   GRrrrrrrrrrrrrrrrrr ! Good thing I always ask that first. I'm Sure that your marketing Genius's can come up with some type of "GRABBBER". Have a Great day and I'll Definately get back to you on your Toms, Modules,etc. It will be a pleasure to work with you.
     P.S. I Always Look for Anything I Buy these days to be MADE IN AMERICA ! To save AMERICAN jobs that extra cost is well worth it. PINTECH should pat itself on the Back for remaining in the U.S.A. and Not looking to OUTSOURCE !
(UNFORTUNATELY WE DO HAVE TO OUTSOURCE THE STANDARD ACOUSTIC DRUM HARDWARE THAT WE USE AND THE EZ MODULE, GIG KD AND GIG HYPERHAT)

April 29, 2008
Sweet!
Don't worry Brian, I am a bit on the folicalicular challenged (Bald) side myself. I did the same with a Y splitter and Toms 1 and Tom 2. I owe you both some pics of the kit I built with your help. Thanks so much. I will also spend some time on the various forums to spread the knowledge. I think it will help dispel some of the reports that you can't use this brain with Pintech stuff. I will also let the masses know that your customer service is top notch.
Thanks and all the best,
Jeff

April 25, 2008
Thanks so much, Lorrie! You are credit to Pintech. That right there is a difference from that other company that starts with R. The Road Pro is probably the kit I am going to go with. I can use the extra $1000 for gas money.
Thanks again for all your help.
Scott

April 25, 2008
Thanks Lorrie.
A long-time Roland guy, I am considering making the move to Pintech because I've heard (in the Vdrums forum, of all places) great things about your drums. Before buying an e-Session or RoadPro over the TD-20 I'm test driving a friend's e-Jam kit that's been in the garage a while with different brains and we can't figure out how to connect the hi-hat controller. Manuals are long gone. Do you have that as a downloadable PDF somewhere?
Thanks again and best,
Scott Stewart

April 9, 2008
Thank you Lorrie.
The NR6 Trigger arrived today.. Works great, looks great, and arrived in a very fast time.. Thanks
for shipping this item to me, greatly apprecitated.
Very best Regards
Martin Marriette

March 26, 2008
Lorrie,
Please provide me with the tracking number when the items are shipped.
You’re the champion of customer service. Thank you very much!
Regards,
Oliver Tolentino

March 16, 2008
Hey , thanks for the great electric kit you guys make .
I do have a problem regarding the cymbal. triggers almost all of them either dont work
anymore or are inconsistent.
I had a problem with the kick years ago and you took care of it to my surprise promptly .
I purchased it at guitar center about 5yrs or so.
I play these things often and am able to practice without my neighbors getting pissed off
more than when im playing in the band on my acoustic kit.
Im sure they are some of the first stuff you made for guitar centers and other stores.
The cymbal is a black plastic with yellowish rubber that is kinda coming off , that set aside
just wondering what I do from here or can you help me in the right direction?
I miss rocking out at 3am in the morning hour!
Thanks !
Jon
(HE IS TALKING ABOUT ORIGINAL TC CYMBALS AND HE EXCERCISED HIS ABILITY TO TRADE OLD OUT OF DATE GEAR IN FOR NEW CYMBALS AT A LARGE DISCOUNT. HE IS HAPPILY ROCKING OUT AT 3AM AGAIN)

March 11, 2008
Hi Lorrie,
It's been a while sense our last contact. I Really Hope that this years 2008 WINTER NAMM was a Great Success for you guys. I know your new Novelty (Duck, Duck Boom) triggers must of really opened up some eyes - they are Fantastic Show Stoppers. By the way Lorrie, I want to thank you once again for going out of your way in bringing my drums to Austin during the 2007 SUMMER NAMM. I couldn't be happier with how things have turned out.
Y O U A R E A W S O M E ! ! !
Take Great Care,
Bill
(THANKS BILL BUT SINCE I WAS COMING FOR THE SUMMER NAMM SHOW IT REALLY WASN'T OUT OF MY WAY TO BRING YOUR KIT ALONG)

March 7, 2008
Hi Lorrie,
I just did (refurbished pre 2001 pads) the first pad and its fantastic, I like it! The adhesive has not even dried up
and i tried it for a minute, I cant believe what Ive been missing. Thanks a lot.
A question though, am I still entitled for future support in case i break the form or the heads?
edward pike
(OF COURSE YOU ARE THAT IS THE BEAUTY OF A LIFETIME LIMITED WARRANTY WE WILL BE HERE FOR YOU FOR THE LIFETIME OF YOUR OWNERSHIP OF PINTECH GEAR)

March 6, 2008
I wanted to give a shout out about your great products. I purchased a CS8
SE (Woven Heads)kit in 2001 with a Roland TD-8 module in 2001 and it's
performance has been awesome! The products have held up EXTREMELY well! I
have used it consistently for practice and live performance throughout the
years. It's ironic that most of the musicians I have played with actually
prefer it to my accoustic set. This is despite the fact that they were all
VERY skeptical about it to begin with. Once they were "educated" to the
numerous advantages that electronic percussion offers, and opened their
ears, they were sold.
I did have a question about trigger replacement. As mentioned I have been
hammering these since 2001 and the trigging is starting to occasionally get
"spotty" or "hot". These Pads have the old style pyramid foam type bridge.
How do I get them replaced and how much?
Thanks!
Eric Beach

March 5, 2008
Hi! I picked up some RS/5 triggers to mount them on Hasenfutz
practice pedals. They work great - by "great" I mean they work too
good. I'm running them into a Roland RMP-5 rhythm coach that has a
trigger input. However, the Roland doesn't have sensitivity
adjustments for the external triggers. I'm pretty electronically
savvy and can make cables and such. Is there a way I can 'dumb down'
the RS/5 to make it less sensitive? Can I make a cable and solder an
inline resistor to decrease the signal?
Thanks!!
Daren
(WOW! WE GENERALLY DON'T GET REQUESTS TO 'DUMB DOWN' OUR TRIGGERS)

March 5, 2008
Hello Pintechians! My name is Matt Chamberlain ( http://
en.wikipedia.org/wiki/Matt_Chamberlain ) I am a drummer and i use
quite a bit of electronics in my rig. I have been using the Roland V
drum pads for about 8 years and just recently i was doing a session
and the producer had a little Pintech kit triggering some sounds on
his laptop... I played the pads and was blown away by the feel and
the construction of them...I was wondering how to get a few pads...I
basically just need a Kick-Hi-hat--Snare and a 1 random pad. I would
love to be a Pintech artist if you have room on your roster..Best
Matt Chamberlain

February 26, 2008
Hello,
I am an owner or several pintech products :) I must say that I enjoy them and they have given me great performance. I am considering purchasing some Ergo Kik pads for a multi pedal setup and would like to know the dimensions of the pad. Most specifically, how wide the pads are at their widest and narrowest points.
Thanks
Frank Kincel

February 18, 2008
Lorrie,
Thanks. I'll take a look this evening. I love the kit by the way, I've been playing ever day since it arrived.
Thank you.
David

Feb 15 2008 5:57 AM
Can't say enough good things about PINTECH products,...you guys NEVER let me down. Thank you for everything!!!
-Talon Blaque
"ZOMBIE DRAGSTRIP HOOKERS

February 15, 2008
Hi Folks,
Love your triggers on my acoustic kit! I'm using a
Yamaha DTX combined with the acoustic kit and having a
ball.
I recently got a new kit and went to transfer the
triggers but ruined the adhesive discs upon removal.
Is there something I can use like carpet tape or the
such that I can buy locally, OR do you sell the
replacement discs specific for the RS 5 triggers? I
need 8 plus a few back ups for the future.
Thanks!
Rob Ticherich
(FYI TO ALL CUSTOMERS SENDING US A SELF ADDRESSED STAMPED ENVELOPE WILL GET YOU
REPLACEMENT BLUE DOTS FOR THE RS-5'S OR THE AP10'S)

February 14, 2008
Hello,
I recently purchased a large almost new drum kit on e-bay and with it I received the warranty card.
Am I entitled to any kind of warranty? (ONLY IF YOU PURCHASE A WARRANTY RENEWAL FROM US)
I currently am experiencing no problems and want to expand the kit even more.
I would appreciate a reply as to whether or not to return the warranty card.
This kit is tremendous by the way.
Thank you,
Mr. Len Eller

February 14, 2008
Hi Brian
Thanks very much more taking the time out of your day to help me out. I really appreciate it. Moving the eye bolt and setting to misc 1 trigger solved my problems. I am still playing around to get the best possible settings for me but your tips got me going in the right direction. BTW I went back and had a look at the instructions that came with the Hi-Hat and there it was staring me in the face with the eye bolt setup. I feel kind of dumb but a lesson has been learnt about reading instructions. You'd think that i would have learnt that by now at the age of 30 but hey like they say - "everyday is a school day".
Once again thanks and all the best.
Also thanks to you Lorrie for asking Brian to help me out - absolutely fantastic customer service!!!!!
Regards
Dan Harris

February 12, 2008
Hello Lorrie,
Thanks so much for your help and for offering a fantastic service for us DIY electronic drummers. I could use a few odd lengths; 28.5" actually would be ideal, a couple 11"/.92, 30"/2.5 and 34"/2.83.
If I have trouble with the order form on your site, I'll try calling in later.
Thanks again and have a great day. -S. Starr

February 6, 2008
Hi Lorrie -
Thanks for the update, and no worries on the delay... stuff happens. And double-thanks for the upgrade offer! I've gotta say that y'all have the best customer service of any company that I have ever dealt with!
Thanks again,
Scott

February 4, 2008
Thanx a million Lorrie,
I appreciate you personally taking care of my credit card order over the phone
...and getting that replacement trigger in the mail today !
You are the greatest and your LifeTime warranty on the Pintech snares are to die for.
Rock on,
Craig R. LeMay's school of drumming

January 22,2008
Hi Lorrie,
Thanks for getting back to me so promptly. It turns out that there were 2 mono cables in the bunch and they happened to get plugged into the cymbals. So far the crash will choke beautifully, the ride however did not give both bow and bell but when I have more time I am going to check the settings on the module as it may have been changed. If the crash choke works as good as
it does I am sure the ride will as well.
    So it is safe to say that if anyone wants to combine Pintech edrums with a discontinued Alesis DM Pro, it will indeed function flawlessly with any of the Dual trigger functions that the DM Pro has to offer. Likewise the snare and rim pop are working together
great and much more realistically than the Hart Professional series ever did.
    Lastly, I wanted to say thank you for your help. This is the most important thing in business and yet there has not been a company out there that I could say "It has been a pleasure working with". The fact of the matter is that most companies are so involved with such a huge diversity of products ie. guitars, drums, motorcycles, etc. Between the mental midgets they hire to do customer service and the actual person who knows the answers, it leaves the consumer frustrated.
    I am glad that Pintech is not be a giant corp. with a 15 inch thick book loaded with a million different products and can honestly say......It has been a pleasure working with you!
   I am very happy with your product and I am sure as time goes by I will continue to be just as happy with it. Your service has given this industry what it has lacked for so long from so many.
   You do care about the customer and because of this combined with your knowledge of product and the products quality and simplicity, I will always recommend your product be the choice to every one of my clients. I have absolutely nothing to gain by doing so, and I know any client that makes that choice will thank me for turning them in your direction.
   If I can be of assistance to you in any way wether it be for web site service, market of your product here in Orange County and L.A. or anything at all, (except running for coffee over here and getting it to you over there) please do not hesitate to call or email.
We have a lot in common when it comes to the way in which we do business. It seems we still believe the customer comes first.
Thank You Again,
Lee Labellarte
Audio Picaso Studio

January 21, 2008
Hello Lorrie,
Hope you had a good flight back and all is well. I
wanted to thank you for your help at the NAMM Show and
remind you about the rim silencers for the kit that I purchased from you Sunday evening. I have set them up and already had many requests asking to try them out. So far all positive feedback and especially when compared to the "Broken Hart" set up that I previously had at the studio.
Thanks Again,
Lee

January 15, 2008
Greetings,
My name is David Henry and I recently purchased an E-Jam kit from Brian at Hope Drums. I wanted to let you know what a fantastic experience I had buying my drum kit through Brian at Hope Drums. He far exceeded my expectations and I plan on purchasing additional drum components from him in the future.
Regards,
David Henry

January 13, 2008
Lorrie,
Wow! Thanks so much on the cymbals! Way better sound, way better feel, way more durable!
Thanks again for all of your help. :-)
Mitch

January 11, 2008
Thanks so much Lorrie. Payment sent. Being on the forum at Vdrums.com I have seen plenty of posts where people have praised you up and down ... always comments about how helpful and knowledgable you are... I have to agree. Thanks again and look forward to putting a face to the great reputation.... J
Gerald

December 28, 2007
Lorrie,
OK you made my son's x-mas.
The brain is working as advertised and we had all of the parts to make it
go. We used Velcro to mount the brace to the Alesis brain like you said and it is holding TERIFIC.
The cables and the cymbal edges were great. He has jumped in and is playing the drums like a
mad man as long as he is on break. He really enjoys it.
Again thank you for all of your help with this as well as the past (I think
the future too).
Have a glorious, safe, happy, healthy and prosperous new year for you and
all of yours!
Thanks,
Matt

December 10, 2007
Lorrie,
Ah-ha! So can I use any stereo cable or do I have to redo the whole setup?
By the way, I really appreciate you helping me with this. Customer service is something hard to find these days.
-Todd

November 7, 2007
One customers response to the new Novelty Triggers
Hey Lorrie, C O N G R A T S!!!!
They are so Cool!!!
I bet that they can also be applied in music therapy to help children.
If you don't mind I'd like to tell Jeff and a couple of acts about these cool triggers.
Do you realize how many tunes these triggers would work in? Bird Dance, Rubber Ducky, Choo Choo Charlie, The leader of the pack, the list goes on when you look at the songs of the 50's and 60's and children's tunes. They make great show stoppers.
Can you imagine the audience participation? I mean these are GREAT-!!
Thanks,
Bill

November 5, 2007
Lorrie,
Just so you know, we in the church band are very, very happy with the acoustic conversion. We love the idea of finally getting our noise under control, and still experiencing a relatively authentic feel and sound. It really has made the band better...a lot better.
Joel

October 29, 2007
Lorrie –
I have just received and installed the replacement Hi Hat controller box. It works flawlessly. I gave it a pretty good workout, with some good fast open and closed work a la “Birdland,” and it never failed to do what I expected. It feels surprisingly similar to a real pair of hihats! Thanks very much for your help, and for your great product!
Worshipfully yours,
Dean Brown
Minister of Worship

October 25, 2007
Hello,
I've owned a TREX with a TD12 for a few days now and LOVE IT.
Thanks
Aron

October 24, 2007
Hi Lorrie -
Just wanted to say that my stuff came in yesterday. The new triggers went in easily and have made a huge difference in the performance of those older toms! Thaks for all your help!
-Scott

October 22, 2007
Hi Lorrie:
Got 'em, they look and function GREAT. WOW what a difference! Thanks for the super fast turnaround on them. You guys are great!
Thanks,
Mike

October 19, 2007
Lorrie,
The shipment came in yesterday.....the very next day after I ordered it!
That is some outstanding customer service!!!! Pintech/eDrums is top notch!
Thank you,
Jeff

October 8, 2007
Lorie...
Jon-Paul from Oshkosh, WI here. I wanted to thank you again for working with Midwest Percussion to straighten out my recent order of a Pintech PC16-B.
Thanks again for your wonderful service and support!
Jon-Paul

Hi Pintech.

I'm a proud owner of a used Pintech kit I picked up off of eBay! I'm not sure what line it is but for the most part it plays great.
I was reading in your forums regarding a trigger hot-spot issue and that you could request newer triggers that run about $10. From what I can tell the triggers are cylindrical in shape and do tend to have greater response if you hit the trigger dead-on.
Only the snare is dual triggered, there are no knobs near the output jacks as I've seen in newer models when researching your kits.
Any help you can provide would be great.
Jon-Paul

Hi,

I have a set of your Pintech drums and have really enjoyed them They have been very reliable.
Thanks,
David

Interesting. Thanks Lorrie - I sincerely appreciate the information and your rapid response.

You are the greatest thing since sliced bread! ""Some of you guys say the sweetest things""

Now that I’ve had a good time to work out on the kit, I LOVE it. The Tour Elite rig is damn near indestructible. (Aside from the minor damage that took place before I got the gear, of course…) The feel is wonderful and the responsiveness of the mesh head/drum combo is great. I seem to recall you saying that you aren’t necessarily an avid drummer (forgive me if I have that wrong…) but I’m wondering what the consensus is there at Pintech regarding the most popular cymbal option. I’d like to wind up with something that has a realistic (acoustic) cymbal feel/swing but that still has the nice quiet properties that the ZB has. Regardless of what I wind up doing with the other cymbals, I do think I’ll swap out the ZB hat to a Visulite or something comparable. The stiffness of the ZB hat has been the only thing that I still haven’t really gotten used to.
Well, thanks again Lorrie! Your customer service is second to none and your products are wonderful. I’m quite happy to have made the transition to Edrums with Pintech and I look forward to a long relationship with you and the company. (By the by, I’m happy to whip out a testimonial, should you ever want one…)
Many, many thanks,
John
"""Hmmmmm, I thought this was a testimonial!!"""

Greetings from Wisconsin! I just bought a used kit with the EZ
module. The on button doesn't function properly. I'm going to send
it back to the guy I purchased if from and he said he would have "his
tech" fix it. I'm just wondering if the warranty is transferrable?
Of if I would be better off sending it to you? Or, how much to
upgrade to the EZ 2? The 1/4" snake also reeks of cigarette smoke
(the seller told me it hadn't been exposed...). How much to replace
the snake? It is also missing one of the winged screw/washer/nut
assemblies. How much to replace that? I know, I just should have
purchased a new one!! You make an awesome product and I'd like to
get it back to spec. Thanks a lot! Gregg

Hi Lorrie -
Thanks for the quick response. As an aside, I have to say that I absolutely love the Pintech drums! Their responsiveness and feel are amazing! They make me wonder why anyone still uses traditional acoustic drums... :)
Thanks,

I was considering purchasing some of your drums. Particularly the concercast
series. Can you tell me if you have any information or experiences with your
drums working with the very new Alesis Trigger i/o which is a trigger to
midi converter? I am going to be using the drums to trigger samples in my
computer such as BFD fxpansion.

It's a toss up between your company and Hart drums. My main concern is feel,
triggering accuracy, and durability. What can u tell me that would sway my
decision to your company. Tammy

Tammy,
    We worked very closely with Alesis when they were designing the Trigger IO to ensure that it would be fully compatible with our drums. They trigger beautifully with the IO. In fact we were beta testers for Alesis as we asked them to add certain functions and features to the IO so that it would also work with the dual zone cymbals which traditionally would not work with Alesis modules. They did a great job and I just recently came back from a trade show where we featured our drums with the IO.
   We build quality and are truly American made. Our castings are cast here in the Greenville SC area. We do not import the shells and then just add triggers to them. We build to last. We have great customer support and you will get a live person when you call us.
    Our warranty is second to none. No other company allows you the ability to retro upgrade and trade in your old out of date gear for new at 1/2 off of retail as technology improves. That is a feature we offer as part of your lifetime limited warranty. As part of your warranty you also get reduced pricing on your wear and tear replaceable items and we make repairing your drums as user friendly as possible. We always work to find ways to reduce cost for our drummers along with providing the highest quality possible.
    According to our drummers and professionals like Rob Bourdon of Linkin Park the feel, triggering accuracy and durability of our drums can't be beat.

That is a very convincing email. I couldn't ask for a better response.
Sounds like I am headed in the right direction with Pintech!

I just purchased a set of the black plastic practice cymbals from Musicians Friend and they are great!
Thanks
Steve

Lorrie, thank you so much for your help!!!!!!! I really appreciate it!
My pads are all tour edition concertcast 8" dual zone ez-tune.

Lorrie,

I'd have to say I'm 99.99 percent happy with the conversion you performed on my drumset. The 0.01 percent relates to the fact that you didn't cover the rim on the snare drum...but as it turns out, I don't really think it will be necessary.
I'll be moving up to my very own TD-20 within weeks, if not days. I'm wondering if you could provide me with a list of optimal trigger settings for snare, kick, tom, cymbals (dual zone "bell" ride, and damp-able crashes), and especially, the hi-hat cymbal.
The reason I ask is that I remember seeing a bunch of different types of trigger-type settings in the TD-10 I was using. For example, there were about 5 or so selections for the kick drum, some being pads, some related to the vdrum K120.
From there, I'll revise the settings (sensitivity, crosstalk, etc.) to optimize the sound.

FYI, I've recommend that 3 churches at least entertain the Acoutech conversion for their situation. Yah, you spend a lot on the TD-20, but the kit conversion is less than $1,000. And, you never have to worry about anything ever again.
Lorri,

Thanks for the doc. I'll be sure to review the settings once I get the 20 fired up.

As an aside, the reason I'm getting the 20 is that I'm completely tired of the TD-7 I'm using now. I was using a TD-10 (which was the top-of-the-line before the 12/20 came out), but the owner brought it back to his studio and gave me his 7. Well, the 7 is so archaic in comparison, and the sounds aren't nearly as lifelike as the 10/12/20. Its just insanely hard to work with, and I don't have the time to master it, whereas, I got fairly proficient on the 10. And, the 20 appears to be even more user friendly.
Joel

Hello,
I purchased an AX14 snare (when they first came out several years ago when all of the drum heads were white) to go along with my Concert Cast kit.
After MANY years of use (5 services every weekend plus 2 practices a week) my snare is finally starting to act up. It looks like the foam "Wedge" that covers the trigger has eroded to a point where it does not touch the top head anymore.
BTW,
A few of years I had you folks "repair" 2 of my toms. The triggers in the "repaired" toms are Cylindrical shaped. My older 2 toms still have the "wedge" type trigger similar to my AX14 snare. All 4 still work VERY WELL. (through 7 CD projects).
Can I get my Snare repaired or can I get a new trigger for it that I can install myself ?
ALSO,
I purchased the Newer Model (the one with the 'Legs") kick drum pad from you folks a couple of years ago as a backup to the one that got with my original kit. I HAVE NEVER USED IT !! because my original has worked SO WELL.

Thank you! When should I be receiving it?
You guys have the best customer service.
thanks Bill

P.S. - Very nice and subtle come back on the competitor comment...I knew there was a reason I went with Pintech instead! =)
(no other electronic drum company allows you to trade in old gear for new at a discount)

Hi, I have a Concertcast pintech kit I purchased new,
and noticed the kick drum , 10" upright, only has one
sensor under the drum head, and doubt it can use a
double pedal without sounding funky and probably
tearing the head.
Can I upgrade it? we need to use a double kick pedal
now. Ahhh, but you only need one sensor and all Pintech bass drums can handle double pedals. No need to spend more money.
thanks much,
M

I purchased a Pintech drumset from a private party. I run it through
a Roland drum module. I love the feel of the drums overall as they
are large and responsive. I own the concertcast snare and toms with
the pc series cymbals and cc kick drum.

July 13, 2007
I am converting an acoustic kit to electronic in the very near future for church use. I personally own a TourElite kit, and I love it, so I'd like to use Pintech products again. I saw the Acoustech conversion package. I'd like to know that cost of the package for just the parts (no factory install). I've replaced the old foam-on-bottom-head setup in my pintech snare for the new bridge, and am very confident in installing the system myself
Michael

Hello; Thanks for your response the other day, when I asked you about ordering four 10-inch and one 8-inch Silentech heads for our Pintech E-Jam kit. You had said that our existing Pintech warranty (we bought them new) meant we could get them at a discount. However, I had mistakenly told you the drums were a little over a year old; the fact is, they're actually slightly over 2 years old (too honest for my own good, I guess). Anyway, are they still under warranty, and can I still order them for the price you quoted? Yes!

Also, what info do you need from me to make this happen? Regardless of the outcome, thanks for all the help so far. You make a great product.

I'm an owner of a pintech edrum set, and LOVE it!!! was about to track a part on sat when my 10" cymbal that i have assigned to my hi hat, stopped responding. i tried the cable on other drums and they worked fine. so i'm thinking i must have beat the hooey out of the trigger. this sound like a fair assesment? if that is the cause, i'm looking at your shop for a replacement trigger, but not seeing one. could you point me to what i need?

Hmmm, according to below might need to offer acoustic concert cast! Anyone else thinks this is a good idea, let me know! Lorrie@Pintechworld.com

Hello! How are you? It's been a while since I have written. The last thing
we did was that set of 3 black tom pads, without triggers for acoustic
mini-toms. They work great, and I played them on a gig last weekend!
Thanks,

Posting the below testimonial so I can say thank you to all of you who say these great things about me. My customers make it easy for me to do what I do. It is because of all of you that I love my job and work so hard to make your lives a little easier. You all rock! and I am proud and happy to be of service.
Lorrie

Thanks for answering my question. I'm replying just to let you know I've heard great things about you from several people on the Yamaha DTXperience forums. Especially from Jack, who runs a combination DTXtremeIIs and DTXpressIV monster kit with Pintechs. So, I'm glad it was you who personally answered my mail. You are well respected!

May 31 2007 4:33 PM
Hey All at Pintech,
I'm still very much enjoying the Pintech Lid! Beautiful Pad! ...
Dan Britt

So how much to specially make one? Perhaps the Concert Cast (like 3 tomes) might be the way to go ;) I could always try 1 to see how it works with the DTXpress IV... OR... (if you guys want), you could make one up first and see if it WILL work with the DTXpress IV brain (as in theory I believe it would). I believe this could also increase your sales since a lot of people LOVE the new sounds in the DTXpress IV BUT are bumbed that the toms are only single triggered. Have you read Jacks review on the DTXpress IV? He says his Pintech's work better with the new brain. Doesn't even need the easy tune. Here's a link to his review on the IV on the DTX forum.

May 24, 2007
I just received the replacement drum and am throwing the other into that package and will take it to DHL tonight or first thing in the morining with the address and RA # you supplied. You guys are awsome.
So a couple of questions because I can never get enough from you guys. ----------------------
I am excited about these drums all over again.
Thanks
Tim

May 24,2007
Thank you SO VERY MUCH for spending the time on the phone with me!
I greatly appreciate your help!
I'll get back with you in a few days with a list. I think I'm going to add the CC knob upgrade on the old white Tour Elite pads as well. two questions-----------------------------------------------
Thank you again very, very much!
p.s. Where do I get access to the list prices of all of your products?
Sincerely,
Patrick

May 21 2007 4:34 PM
Thanks again for Makin the Best Electronic Pads Ever!
I've been using my PINTECH Concertcast on the road and in the studio for 8 years now.
Teamed up with a yamaha DTX and An EMU Procussion sound module.
They still look like they were taken out of the box and have done more work than my Acoustic Kit.
Keep the Great work ethic. You Guys are the BEST HANDS DOWN.
Thanks again for being my Electronic Drums of Choice.....KUDOS
"Drummer From Glam Slam Gates Of Hell"

May 7, 2007
Customer response after purchasing used Pintech and finding out about the warranty renewal plan!

Wow Lorrie, thanks for that explanation. That was great. I will definatley do that before I order the other ones, and I am going to be due for new heads pretty soon too. Thats a great plan, I did not know about that. Thanks for the info. You'll be hearing from me soon.
Toby

May 3, 2007
Lorrie,
Thanks so much for you help. As stupid as I feel...the plug wasn't all the way in. I tried that thing 3 times the other night! So last night I leaned around to look and, sure enough, it wasn't in all the way. It took a bit of muscle but it works great now. Thanks again!

D
When a new drum doesn't trigger first check that drum is plugged in all the way!

Lorrie,

Last night I simply cranked on the screws for the clymbal spring mounts and everything is working fine on that end. Using the springs limits the rotation of the cymbals, which is really important.

Joel

Thanks again. This could have been a potentially very frustrating situation but you guys really made this pain free.
-Bill

April 23, 2007
Thank you very much. I do play with headphones. Honestly, this neighbor complains that she can hear my TV and me talking. It's a weird situation because she's a bit of a shut in and she's the busy body of the building. Her father was a drummer, so I think she has some issues that go well beyond what she's hearing. Anyway, now that I have the info that the decibels of ambient noise is 54 and the kit with headphones is 64, that is really helpful! Thank you again. I will rock on!

Thanks for sending the triggers along so quickly. I installed them over the weekend and they went in lickety-split and sound terrific.

April 20, 2007
Hi Lorrie,
I received the replacement parts yesterday. You guys really figured out the dual piezo/foam issue with the 14" "snare". I replaced the parts last night and ran a simple test and all the positional sensing worked - event the rim shots were consistent. I played the drums for about an hour this morning really test things out and all trigger flawlessly. This was not the case when I first got drums. I just got a TD-20 to replace my TD-10/exp and they triggered flawlessly with that as well without making any trigger adjustments. I just plugged them in. I now have a different opinion about Pintech drums.
By the way, it looks like those hard black washers you sent are doing the job. I do not have a loose tension screw yet.
Thank you for your help!
Dave

Apr 19 2007 2:56 PM
PINTECH STAFF THANKS FOR THE ADD , I have used you gear for a while , ENUFF SAID!!!!
JoeY Riott
RUNAWAY

April 18, 2007
Hi Lorrie,
I wanted to thank you and your husband for helping with my set. I love it.
The heads are great for practicing and the triggering for the TD-8 is extrememly accurate.
I also wanted to thank Dan for coming up and meeting with me over the weekend.
That was extremely nice of him. I had a great conversation with him about his campaign and
about Pintech. When does he leave for the straw poll? Actually, he gave me an internet address
to keep up with his progress, but I didn't write it down. Do you have his email address so I
can followup with him?
Let me know.
Thanks,
Frank

April 13, 2007
Thanks so much Lorrie, You guys and your stuff are the best.
Feel free to add me to your testimonials.
David

April 9, 2007
Thanks for the information Lorrie.
Quite honestly, the whole concept of acoustic-looking electronic drums is fascinating.
It's good to know the a respected company like Pintech offers complete cross-over services.
I'd assume one could send you the drums and you convert them over. Has there been any
discussions with major manufacturers (DW, Pearl, Gretsch, etc.) about making more of their
sets come with a "pintech insides?"
Just curious.
Joel

April 5, 2007
Hi Lorrie,

Thank you so much for showing me around. It is such a pleasure knowing who is behind
my new drumset. I can't thank you enough. I will send you pictures as soon as I take some.

-Frank

Again, thanks. I appreciate the customer service. Great dealing with you guys!
David

Mar 28 2007 3:21 PM
Wow I got the Ez2 module last Saturday and it sounds great...The potentials are endless!Thanks Pintech...
Warhead.

Hi Lorrie. Thanks for your reply.
Before using the TD-8 I was using an Alesis D4. It was worse with sensitivity than the Roland is.
I bought the kit new from a place called Drumbalaya in Bellevue, Washington. I think it might have been the summer of 2003!). I've loved using it and it has stood up to the abuse of being set up and taken down at least once a week since then, not to mention dozens of kids playing on it each week. The drums still trigger very nicely. I am interested in ugrading cymbals though. I will try the settings you sent first. If that doesn't make things better, i'll find out for sure how old it is and ask you for more details on the upgrade. Again, thanks much for your response and for being such a cool company to work with. I dig your stuff and will continue to recommend Pintech to my students.

Lorrie is just like anyone else and does make mistakes as evidenced by her apology here!
Sorry that one was actually my fault, read trigger but somehow clicked on bass pad when
created the order for my shipper. Though I strive for perfection daily the good Lord has
not chosen to allow me to reach it yet. My crew absolutely loves when I mess up cuz they
wonder how I can fuss at myself, but it keeps me humble, I keep trying to tell them I make
mistakes too but I just try to keep the mistakes we make to a minimum because our customers
count on us. As I said not perfect just good at creating the illusion sometimes. Obviously
not this time!

Thank you, Lorrie!!
Everything arrived as ordered..and I am already enjoying it.
Your service has been impeccable.
I may order, as an upgrade, some better cymbals.

Mar 3 2007 5:02 PM
Lorrie...I think your head is going to explode if they keep giving you comments!! Seriously, Pintech is one of the hardest working drum companies out there! It's great to be part of a company who still puts their customers 1st!!!
Brian

Thank you. I’ve learned quickly that you guys have a great and deserved reputation.
As many problems as I’m having with these used drums, I’m still glad I chose Pintech.
I’ll be in touch after I try the suggested repairs.

Thank you! I will call today. I was told that Pintech was a great company to deal
with, and that appears to be true.
Joe

I must say, after months of researching Pintech has won. my heart and soul.
I am impressed with the quality and sound features of the Gig. My plans are
to expand the set over the year with all Pintech gear.

Thank you,
Gino

February 23, 2007
I have a problem with the road pro drums set. The problem is, I dont have one.
So I was wondering if you could send me a set for free. Hey, it couldn't hurt
to ask right? I tested a set out at a music store, and I think they are better
than even the Roland TD-20. Thanks.

This is such a nice kit I can't really believe I own it! And it has the EZ
tune single zone system installed, too. That is so cool. I have just ordered some
SilenTrim from you guys. My markersmanship is a little off. I keep wacking the rims!
I was looking on the forum postings and noticed another customer happy about the
layaway program allowing him to buy a kit. I think it is awesome to have an option
for drummers that doesn't cause a drowning in debt situation. Speaking of the great
support for your customers, how does the upgrade program work? Let's say I wanted to
upgrade to a dual zone ride, I trade it in like a car? I think that is indeed an
impressive program. I know that the single zone ConcertCast pads can be refitted to be
dual zone, but I guess the cymbals can't. (some actually can) They get beatup anyway really.
New ones make more sense. (can still be traded in regardless of how old) Again, thank you for the great kit. Pintech player for life!

Michael

Lorrie,

I just want to let you know that I have received the E-Gig kit, and it is great!
I am really impressed with the quality. Anyway, I just wanted to tell you what a great kit it is.
It is super nice. I will spread the word about Pintech and the great products and customer
support! Thank you.
Michael

February 12, 2007
Lorrie,
Thank you SOOO much. This was very much appreciated. Thank you so much for the help and
I will be sure to direct the customer towards you if they need any help or the warranty.
Thank you so much!!

Lorrie,
Thank you very much! This is outstanding customer service, unlike somewhere else.
This means a lot. I will call you later to work out the amount with shipping and all.

Just a note to say thank you (and Pintech) so much for you fantastic service in repairing the faulty trigger on the tom. Everything is working fine now.

Lorrie, thank you very much, that’s going above and beyond! I can’t believe service like that.

We have all kinds of acoustic kits, Yamaha, Tama, DW, Sonor, Premeir, Ludwig...etc. just to name a few. We were so nervous about going electronic. But, oh my gosh! This Pintech is awesome!!!! Mark says "comparatively, the pintech set plays better than anything I have ever had". We tried out the Rolands, the Yamaha (I still don't know why) and Hart......and nothing was as good. Not to mention my personal favorite aspect, YOU'RE IN THE USA. :) We just can't give you folks at Pintech enough praise.

I want to personally say thank you for the services you consistently have provided for me. I brag to all fellow musicians about you and the Pintech E-drum Company and the quality service I receive when ever I need anything. The company should feel proud of the work you have been doing and compensate you well for it. I find it rare to experience this level of customer service in companies today. Well done!

I'm writing to explain what I needed the trigger kit for (bridge/trigger/foam). When I bought my AX14 snare from Musiciansfriend.com, I had no choice, at the time, I didn't know about Pintech Canada and this place was the only one that would ship this snare to Canada (Yes, I wanted it that bad).

Well, it took about a month to get my snare and when I got it I was one happy camper, after giving it a careful look over, I had noticed that one of the tension rods was missing, so off to a local drum shop to get a tension rod, no biggie. Well, once I connected this snare to the DTXtreme IIs, I was so disappointed, I loved the feel of the mesh head but the snare would misstrigger like crazy, it wasn't as bad when connected to the DTXpress III. I got an external EzTune and that really helped but still, the snare would do some strange things from time to time. It would often misstrigger. So I came to the conclusion that someone before me had purchased this snare from musiciansfriend and messed with it (thus the missing tension rod) and then returned it, musiciansfriend must have just stuck it back on the shelf and I'm the lucky one that got the defective snare. Well, I concluded that maybe the trigger (piezzo) or foam might be the culprit. I guess I was right, Monday night, I tore the AX14 apart, put in the new bridge, the new piezzo's and the all new dual colored foam. Lorrie, that new foam is amazing, please tell me that all new Pintech drums come with this new foam.....

Since rebuilding my snare it has worked flawlessly, tonight I tried something radical, I took off the external EzTune to see what would happen and the snare works like a dream even with EzTune gone. It seems the soft part of the new foam (the light grey part) absorbs a lot of shock and also resonance present in the AX14. With the old foam and no EzTune, this snare was way to HOT signal wise for the Yamaha modules, it would double and tripple trigger like crazy, now with no EzTune, the gain in the module set to default settings, the AX14 is sensitive while triggering perfectly. My hat is off to whoever designed the new foam piece. If you hear of any of your customers complaining that the AX14 is too HOT (trigger picks up too much resonance or the signal is to loud) see if they have the new foam or the old hard dark grey (black) foam, I'd be willing to bet they have the dark foam. At least for Yamaha module users, make sure they get a AX14 with the new foam in it, it will prevent you from getting customer complaints! :)

Thanks for the communication and help. It speaks incredibly well of Pintech. There aren't many companies like you left!

I just recently purchused 3 of the EZ Tune Pintech ConcertCast Drums. Let me tell you these Drums can't be beat for the price and quality. Also the customer service was top notch any time I emailed or spoke to them on the phone.If you get a chance to try out the new ConcertCast Drums go-for-it your gonna love them! I realy wanna thank Lorrie in sales she was so great to deal with.
Thank You,
Ernie--New Jersey

I recently bought a Pintech E-GIG drum set. The kit contained a sturdy rack, 3 10 inch drums, base drum, hi-hat, two cymbals, and a ez drum module (everything needed to play mines the base pedal). At first I was a little apprehensive, but found they actually license technology from roland. The drum set exceeded my expectations. The frame was rugged and had plenty of mounts. The drums themselves were extremely well built with a cast bases, stainless steel rims, and mesh heads (that play extremely well). I found that it was fairly inexpensive to upgrade my kit to add silent trims and dual triggers. Pintech provides the best warranty on the market, with a large discount for upgrades and the ability to buy up to other products. Though, I had some issues with my original EZ Module, Pintech suprised me by providing an upgraded module that corrected many problems of the earlier module and sounded a lot better. I was enjoying the set so much (I play every night now) that I wanted an additional snare so I could have 3 toms and a snare. I bought a used Hart Dynamics Acusnare on EBAY. After doing some testing I found the Pintech drums were more sensitive and actually played considerably louder (by exchanging a Pintech tom with the hart snare). In addition, the mesh surface on the hart just did not feel as good as the Pintech mesh. So I decided to sell it and replace it with a Pintech snare.

I have always loved playing music and drumming. The ability to play to my ipod with headphones on is a real pleasure. My brother tried the set once and he was hooked. My kids like to play it too. The set also sounds great live on studio speakers. The Pintech products just keep getting better and I am really looking forward to their next generation drum module. My next upgrades will be to get two to three zone chokable cymbals and a drum module to take advantage of dual zone drums and cymbals. If Pintech had a module available now that supported this, I would definitely buy it. I have played the more expensive Roland drum sets at the music store and the Pintech drums play as well if not better for a fraction of the cost. Pintech is making electronic drumming affordable for the masses. I can't wait to see what they come out next with. - Guy Bieber